Airports Council International (ACI) has named the winners of the 2019 Airport Service Quality (ASQ) Awards. The awards recognise airports that deliver the best customer experience, and are based on passenger surveys.
Repeat winners included Zagreb, Indianapolis, Beijing Capital, Singapore Changi, Toronto Pearson, Rome Fiumicino, Mumbai Chhatrapati Shivaji, Delhi Indira Gandhi, Shanghai Pudong and Sheremetyevo airports.
There were also plenty of first-time winners, with 140 awards in total won by 84 individual airports.
“The Airport Service Quality Awards represent the highest possible recognition for airport operators around the world and recognise excellence in customer experience,” said ACI World Director General Angela Gittens. “The awards this year have been won by a diverse group of winning airports from around the world which illustrates the industry-wide commitment to delivering exceptional customer experience.
The ASQ Awards Ceremony will take place during the third ACI Customer Excellence Global Summit, to be held in Krakow, Poland in September.
The category in which Zagreb received the reward:
Europe: 2 – 5 million passengers
Aeropuerto de Menorca – Menorca, Spain
Skopje International Airport – Skopje, North Macedonia
Tallinn Airport – Tallinn, Estonia
Zagreb Airport – Zagreb, Croatia