PRILIKA GRP d.o.o. za usluge u komunikacijama
ABBEREVISTED COMPANY NAME:
PRILIKA GRP d.o.o.
Ogrizovićeva 3, 10 000 Zagreb, Croatia
Phone number: +385 91 518 0205
VAT ID: HR42051353650
Identification number: 04331125
A company registered in the Court Register at the Commercial Court in Zagreb with the registration number of the subject of registration (MBS) 080952967.
The share capital of the company amounts to HRK 20,000.00, paid in full in cash. The member of the Management Board is Ante Fumić. A company director is Ana Vuković.
Privredna banka Zagreb d.d., Radnička cesta 50, 10000 Zagreb, Croatia
- Bankovni račun (IBAN): HR 1923400091110707408
- SWIFT: PBZGHR2X
The customer can pay for products ordered via the webshop at www.plitvicetimes.com (PRILIKA GRP d.o.o.) using:
- After receiving an invoice to your email adress
PRILIKA GRP d.o.o. uses WSPay for online payments.
WSPay is a secure system for online payments, real time credit and debit card payments, and other payment methods. WSPay ensures the buyer and the merchant with the secure card data entry and transfer, which is also confirmed by PCI DSS certificate. WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.
Personal and card data protection
Confidentiality of your information is protected and secured by using WSpay™ payment gateway. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128- bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer.
This enables a secure data transfer of your information and prevents unauthorized data access during communication between user and WSpay™ payment gateway service and vice versa.
WSpay™ payment gateway service and financial institutions (credit card houses) exchange data which is also protected from unauthorized access.
Credit card numbers are not stored and are not available to unauthorized personnel.
Statement about the protection of personal data transfer
Data protection pursuant to the General Data Protection Regulation of the European Parliament and the Council no. 2016/679- Regulation and implementation of the GDPR
WSPay, being the processor of authorization and payment made by credit cards, uses personal data as the processor pursuant to the General Data Protection Regulation of the European Parliament and the Council no. 2016/679, and compliant with PCI DSS Level 1 Regulations for data transfers.
WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.
Personal data used for the purposes of authorization and payment are deemed to be confidential data.
The following customer’s personal data are necessary to fulfil the Agreement (authorization and payment):
‒ Name and Surname
‒ Telephone number
‒ Post Code
‒ Type of credit card
‒ Credit card number
‒ Expiry date (credit card)
‒ CVV number for credit card
WSPay does not process or use these personal data except for the purpose of fulfilling the Agreement, the authorization and the payment.
WSPay ensures to meet the requirements determined by applicable personal data protection regulations, for the processors of personal data, especially taking all necessary technical, organizational or security measures confirmed by PCI DSS Level 1 certificate.
All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
PRILIKA GRP d.o.o. uses Pay Pal for online payments.
Pay Pal is a secure system for online payments, payments in real time, credit and debit cards and other payment methods. Pay Pal ensures the secure entry and transfer of card information.
Upon the completion of the transaction, PRILIKA GRP d.o.o. shall send a valid invoice via email.
Upon the completion of the transaction, PRILIKA GRP d.o.o. shall pack and send the purchased product as soon as possible, in accordance with delivery regulations.
If you prefer paying after receiving invoice to your email address, you can use this type of payment. Once the invoice is paid, PRILIKA GRP d.o.o. shall pack and send the purchased product as soon as possible, in accordance with delivery regulations.
Delivery within the Republic of Croatia shall be realised at the expense of the customer in accordance with fees of the delivery service which shall be used for the specified delivery within the Republic of Croatia.
Delivery abroad shall be realised at the expense of the customer in accordance with fees of the delivery service which shall be used for the specified delivery abroad.
Note: in the case when an order includes large quantities of products (more than 20 items), and the delivery is set for abroad, the Plitvice Times website (PRILIKA GRP d.o.o.) shall be available to discuss special terms of delivery.
All products are delivered worldwide, except products from “Food & Drink” and “Perfume & Cosmetics” categories, that are shipped only in the EU.
Upon the completion of the transaction, the purchased product shall be sent to the customer to the address designated when the order was made.
Products ordered via The Plitvice Times webshop (PRILIKA GRP d.o.o.) shall be delivered via a delivery service.
The expected delivery period within the Republic of Croatia is no longer than 10 days from the day on which the product was ordered. The expected delivery period abroad is no longer than 40 days from the day on which the product was ordered. In the case of the extension of the delivery period, The Plitvice Times webshop shall inform the customer via the email registered when the order was made.
Written user complaints
Pursuant to legal regulations, particularly Article 10, Paragraph 5 of the Consumer Protection Act (OG 41/4), the customer may send a written complaint to the official email address email@example.com. The website www.plitvicetimes.com (PRILIKA GRP d.o.o.) shall respond within 7 days from the day on which the complaint was received.
The complaint should include the customer’s name and last name, and email address for the reply. The website shall attempt to solve any written complaints in good faith and to satisfaction of all parties.
In the case of a complaint (written user complaint), damage caused during delivery, errors in delivery or any other errors or defects, customers shall report the error within two business days from the day on which they receive the delivery. Customers shall inform the website about any issues using the email address firstname.lastname@example.org, or by mail within 14 days.
Upon receiving the product, the customer shall inspect the product, and shall compare the received product with the invoice. If something is missing, the customer shall inform the website no later than two days from the day on which they receive the product. Complaints made later than two days from the day on which they receive the product shall not be accepted.
The Plitvice Times website shall attempt to handle each complaint in agreement with the customer.
Return of the item Within 14 days of receiving the item, you have the right to cancel the order without giving a reason (OG 41/14, Article 72 of the Consumer Protection Act), within the specified period you cancel the order via e-mail.