Terms of Sale – payment, delivery, delivery period

 

Payment

The customer can pay for products ordered via the webshop at www.plitvicetimes.com (PRILIKA GRP d.o.o.) using:

  • PayPal
  • After receiving an invoice to your email adress

 

PRILIKA GRP d.o.o. uses Pay Pal for online payments.

Pay Pal is a secure system for online payments, payments in real time, credit and debit cards and other payment methods. Pay Pal ensures the secure entry and transfer of card information.

Upon the completion of the transaction, PRILIKA GRP d.o.o. shall send a valid invoice via email.

Upon the completion of the transaction, PRILIKA GRP d.o.o. shall pack and send the purchased product as soon as possible, in accordance with delivery regulations.

 

INVOICE PAYMENT

If you prefer paying after receiving invoice to your email address, you can use this type of payment. Once the invoice is paid, PRILIKA GRP d.o.o. shall pack and send the purchased product as soon as possible, in accordance with delivery regulations.

 

Delivery

Delivery within the Republic of Croatia shall be realised at the expense of the customer in accordance with fees of the delivery service which shall be used for the specified delivery within the Republic of Croatia.

Delivery abroad shall be realised at the expense of the customer in accordance with fees of the delivery service which shall be used for the specified delivery abroad.

Note: in the case when an order includes large quantities of products (more than 20 items), and the delivery is set for abroad, the Plitvice Times website (PRILIKA GRP d.o.o.) shall be available to discuss special terms of delivery.

All products are delivered worldwide, except products from “Food & Drink” and “Perfume & Cosmetics” categories, that are shipped only in the EU.

 

Delivery period

Upon the completion of the transaction, the purchased product shall be sent to the customer to the address designated when the order was made.

Products ordered via The Plitvice Times webshop (PRILIKA GRP d.o.o.) shall be delivered via a delivery service.

The expected delivery period within the Republic of Croatia is no longer than 10 days from the day on which the product was ordered. The expected delivery period abroad is no longer than 40 days from the day on which the product was ordered. In the case of the extension of the delivery period, The Plitvice Times webshop shall inform the customer via the email registered when the order was made.

 

Written user complaints

Pursuant to legal regulations, particularly Article 10, Paragraph 5 of the Consumer Protection Act (OG 41/4), the customer may send a written complaint to the official email address sales@prilika.group. The website www.plitvicetimes.com (PRILIKA GRP d.o.o.) shall respond within 7 days from the day on which the complaint was received.

The complaint should include the customer’s name and last name, and email address for the reply. The website shall attempt to solve any written complaints in good faith and to satisfaction of all parties.

 

Returning products

In the case of a complaint (written user complaint), damage caused during delivery, errors in delivery or any other errors or defects, customers shall report the error within two business days from the day on which they receive the delivery. Customers shall inform the website about any issues using the email address sales@prilika.group, or by mail within 14 days.

Upon receiving the product, the customer shall inspect the product, and shall compare the received product with the invoice. If something is missing, the customer shall inform the website no later than two days from the day on which they receive the product. Complaints made later than two days from the day on which they receive the product shall not be accepted.

The Plitvice Times website shall attempt to handle each complaint in agreement with the customer.