As Zagreb International Airport reports, despite challenging times reflected in a significant reduction in passenger numbers and air operations, passengers and users of Franjo Tuđman Airport services awarded the airport with high marks for the third consecutive year.
Through a regular survey of the quality of ACI/ASQ (Airports Council International/Airport Service Quality) services, Zagreb Airport was named the best airport in Europe in the group of airports of two to five million passengers per year (Best Airport in Europe by Size and Region) in 2020.
This recognition comes from a survey of the airport services quality conducted in 2020, which will remain recorded as the most difficult and demanding year in the history of aviation. This year was also challenging for Zagreb Airport due to the earthquakes in Zagreb and Banovina. Zagreb Airport says that they are incredibly proud of this recognition.
“We can rightly consider that this recognition for 2020 has an added value that is reflected in the special and increased responsibility towards the work obligations of all workers and service providers at the airport in new and unexpected circumstances,” Zagreb Airport points out.
SOURCE: Total Croatia News